Shipping and Delivery Policy – Dima and Haleema Store

At Dima and Haleema, we ensure the fast and safe delivery of your orders. Below are the shipping and delivery details within the UAE.

📦 1. Shipping and Delivery Time

✔ Orders are processed within 24 hours of payment confirmation.
✔ Delivery within Dubai, Abu Dhabi, and Sharjah: 1 to 2 business days.
✔ Delivery to other Emirates: 2 to 3 business days.
✔ Business days: Sunday to Thursday (excluding public holidays).

💰 2. Shipping Fees

🚚 Delivery within Dubai, Abu Dhabi, and Sharjah:
Free for orders over 200 AED, and 20 AED for orders below that.

🚚 Delivery to other Emirates:
Free for orders over 250 AED, and 30 AED for orders below that.

🛑 3. Cash on Delivery

✔ Cash on delivery is available for all areas within the UAE with an additional fee of 10 AED.
✔ The order must be confirmed before shipping, and if there is no response within 24 hours, the order may be canceled.

📍 4. Delivery Areas

We deliver across all areas of the UAE, including remote areas, though some regions may require additional time.

📌 5. What Should I Do If My Order Is Delayed?

📌 You can track your order using the tracking number sent via email or contact us directly.
📌 If you haven’t received your order within the specified time, please contact us via:

📧 Email: [Add email]
📞 Phone / WhatsApp: [Add number]

🔄 6. Shipping and Delivery Issues

✔ If you receive a damaged product or an incomplete order, please contact us within 24 hours of receiving the shipment, and we will resolve the issue immediately.
✔ If no one is available to receive the order, the delivery agent will attempt a re-delivery, and additional fees may apply.

✨ We strive to deliver your orders as quickly as possible! Thank you for choosing Dima and Haleema 💕