💳 Payment and Refund Policy – Dima and Haleema Store

At Dima and Haleema, we offer secure and convenient payment options to ensure a comfortable shopping experience. We also ensure a clear refund policy in case any issues arise.

💰 1. Available Payment Methods

✔ Credit Cards (Visa / MasterCard)

✔ Cash on Delivery – Available within the UAE with an additional fee of 10 AED

✔ Bank Transfer (Available for special cases; please contact us for details)

✔ All transactions are processed in UAE Dirhams (AED)

🔄 2. Refund Policy

If you wish to request a refund for any reason, here are the procedures followed:

✔ Order Cancellation Before Shipping: You can request to cancel the order before it is shipped. A full refund will be processed within 3–7 business days via the same payment method used.

✔ Return of Eligible Products: If the product meets the return conditions (intact, unused, and in its original packaging), a refund will be issued after the product is received and verified within 3–7 business days.

✔ Refunds for Cash on Delivery: The amount will be transferred to a bank account provided by the customer, or it can be exchanged for a store voucher.

🛑 3. Cases Where Refunds Are Not Issued

❌ Non-returnable products such as personal care items, diapers, and breastfeeding products.

❌ If the product has been used or the original packaging is damaged.

❌ If a return request is made after 7 days from the date of receiving the order.

📌 4. How to Submit a Refund Request?

1️⃣ Contact us via WhatsApp or email with your order number and details.

2️⃣ We will review the request within 1–2 business days.

3️⃣ The refund will be processed via the same payment method within 3–7 business days after approval.

📧 Email: [Add email address]
📞 Phone / WhatsApp: [Add number]

✨ Our goal is your satisfaction! Thank you for choosing Dima and Haleema 💕