❌ Order Cancellation and Modifications Policy – Dima and Haleema Store

At Dima and Haleema, we understand that you may need to modify or cancel your order after it has been placed. That’s why we have a flexible policy to assist you.

🔄 1. Order Cancellation Policy

✔ Order Cancellation Before Shipping: You can cancel your order within 12 hours of placing it. A full refund will be issued within 3–7 business days via the same payment method.

✔ Order Cancellation After Shipping: In this case, cancellation is not possible. However, you can request a return of the product after receiving it, in accordance with our Return Policy.

✏ 2. Modifying an Order After Placement

📌 If you wish to modify your order (change size, color, or add products), please contact us within 12 hours of order confirmation. We will do our best to accommodate your request if the order has not yet been shipped.

⚠ 3. When Can an Order Cancellation or Modification Be Refused?

❌ If more than 12 hours have passed and the order has already been prepared or shipped.

❌ If the order is customized or contains non-returnable items (such as personal care products).

❌ If order cancellations are repeatedly made from the same account, which may result in service restrictions.

📌 4. How to Request an Order Cancellation or Modification?

✔ You can contact us directly via:

📧 Email: [Add email address]
📞 Phone / WhatsApp: [Add number]

✨ We are here to assist you! Thank you for choosing Dima and Haleema 💕