Exchange and Return Policy – Dima and Haleema Store
At Dima and Haleema, we strive to provide the best shopping experience for you, and we understand that sometimes there is a need to exchange or return products. Therefore, we have a flexible policy to ensure your satisfaction.
🔄 Exchange and Return Conditions
✔ Timeframe: You can request an exchange or return within 7 days from the date of receiving the order.
✔ Product Condition: The product must be in its original condition, unused, and in the original packaging with all its accessories (if any).
✔ Non-returnable Categories: Some products cannot be returned for health reasons, such as:
Breastfeeding essentials (such as bottles and pacifiers)
Personal and health products (such as diapers and skincare products)
Products that have been used or have damaged packaging
✔ Damaged or Incorrect Products: If you receive a damaged or incorrect product, we will cover all shipping and exchange costs.
🚚 How to Submit an Exchange or Return Request?
1️⃣ Contact us via WhatsApp or email with your order number and a picture of the product.
2️⃣ Our team will review your request within 1–2 business days and provide you with the appropriate response.
3️⃣ Product Return: After approval, the return method will be determined (either via a shipping company or delivery to a specific location).
4️⃣ Refund or Exchange:
If the return is due to an error from the store, a full refund will be issued via the same payment method within 3–7 business days.
If the return is for the customer’s preference, shipping fees may be deducted from the refunded amount.
📞 Contact Us
If you have any inquiries regarding the exchange and return policy, feel free to contact us:
📧 Email: [Add email address]
📞 Phone / WhatsApp: [Add number]
✨ Thank you for trusting Dima and Haleema, and we wish you a pleasant shopping experience! 💕
