Terms and Conditions – Dima and Haleema Store

Welcome to “Dima and Haleema” Store! Please be informed that by using this website, you fully agree to the terms and conditions outlined below. Kindly read them carefully before using the website or making any purchase.

📌 1. Definitions

  • “Store” or “We”: Refers to the Dima and Haleema online store.

  • “User” or “Customer”: Refers to any person browsing the website or purchasing products.

  • “Products”: Includes all goods displayed for sale on our website.

🛍 2. Terms of Use

  • ✔ The user must be over 18 years of age or use the website under the supervision of a parent or legal guardian.

  • ✔ The website may not be used for any unlawful or unauthorized purpose.

  • ✔ We reserve the right to refuse service to anyone if misuse or violation of these terms is detected.

🚚 3. Shipping and Delivery

  • ✔ Orders within the UAE are shipped within 1 to 3 business days, and delivery time may vary depending on the area.

  • ✔ Shipping fees are determined at checkout and depend on the customer’s location and the total weight of the order.

  • ✔ We are not responsible for delays caused by shipping companies or circumstances beyond our control (such as weather or public holidays).

🔄 4. Return and Exchange Policy

  • ✔ The customer has the right to exchange or return products within 7 days of receipt, provided they are unused and in their original packaging.

  • ✔ Products considered personal or health-related (such as diapers or skincare products) cannot be returned to maintain public health standards.

  • ✔ The customer is responsible for return shipping fees unless the return is due to a mistake from the store (such as sending the wrong or damaged product).

🔒 5. Privacy Policy and Data Protection

  • ✔ All personal information provided by the customer is securely stored and will not be shared with any third party for marketing purposes without their consent.

  • ✔ We may use cookies to enhance the shopping experience, and users can disable them through their browser settings.

📧 6. Contact and Support

If you have any questions regarding the terms and conditions, you can contact us via:
📞 Phone / WhatsApp: [Add number]
📧 Email: [Add email]

📝 7. Modifications to Terms and Conditions

  • ✔ We reserve the right to modify these terms at any time, and updates will be posted on this page. It is recommended to review them regularly to stay informed of any changes.

✨ Thank you for shopping with “Dima & Haleema,” and we hope you have an enjoyable shopping experience! 💕